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GENERAL TERMS AND CONDITIONS OF SALE

PREAMBLE

These General Terms and Conditions of Sale (GTCS) apply to all services offered by Château Hôtel Grand Barrail and govern the contractual relationship between SAS Hôtel Grand Barrail and SNC Restaurant Grand Barrail, referred to as “the Professional” and its clients, referred to as “the Consumers”. The introductory article of the French Consumer Code defines these two terms (“Professional” and “Consumers”).

These conditions and their appendices may include the following documents:

Appendices to which they refer by hypertext link (e.g. price lists);

Internal regulations and safety instructions that may apply when the service is provided (e.g.: swimming pool internal regulations);

Any quotations.

The GTCS constitute the Contract between the Consumers and Château Hôtel Grand Barrail, notwithstanding the means of reservation (direct, by telephone or e-mail, or via a platform or service provider).

All prices in these GTCS are inclusive of all taxes (except tourist tax) and services (where applicable).

When the Consumers make a reservation at Château Hôtel Grand Barrail and/or at the Spa du Grand Barrail, they are contracting with SAS Hôtel Grand Barrail, whose head office is located at 3343 Route de Libourne, 33330 Saint-Émilion. The company is registered with the Libourne RCS under SIREN number 503.714.222, and its intracommunity VAT number is FR 48.503.714.222.

When the Consumers make a reservation at the Restaurant Grand Barrail, they are contracting with the company SNC Restaurant Grand Barrail, whose head office is located at 3343 Route de Libourne, 33330 Saint-Émilion. The company is registered with the Libourne RCS under SIREN number 504.989.344, and its intracommunity VAT number is FR 25.004.989.344.

SAS Hôtel Grand Barrail and SNC Restaurant Grand Barrail will provide services in or from Château Hôtel Grand Barrail, located at 3343 Route de Libourne, 33330 Saint-Émilion.

Under article L214-1 of the French Consumer Code, all sums paid in advance by the Consumer should be considered prepayments, not deposits. This payment corresponds to the time the Contract is concluded.

Except for Gift Voucher sales, Consumers are reminded that due to the nature of the services offered and in the application of article L221-28 12 of the French Consumer Code, they cannot exercise their right of withdrawal for any of the services offered hereafter.


1. SERVICES AND CONTACT DETAILS

Château Hôtel Grand Barrail offers three main types of services:

  • A 5-star luxury hotel service, with reservations ranging from superior rooms to royal suites, reception and room rentals;

  • Top-of-the-range spa services: Sothys beauty and wellness spa treatments for the face and body, and spa facilities including a whirlpool bath, steam room, sauna, sensory showers, wet area and herbal tearoom, relaxation lounge and outdoor terrace;

  • A strength training fitness room equipped for hotel residents and external guests;

  • A heated outdoor swimming pool for hotel residents (in high season);

  • A catering service with distinct offerings:

    A buffet breakfast for hotel residents, a bistronomic menu for lunch and a gastronomic menu for dinner at the Restaurant du Grand Barrail;

    continental breakfasts, snacks, savoury and sweet dishes to be enjoyed in your room from its Room Service;

    A wide range of wines, beers, spirits, cocktails and mocktails, and other refreshing beverages at the Bar du Grand Barrail;

    small dishes on the go at the Snack Bar du Grand Barrail;

    cold meats, cheeses and other tapas accompanied by the finest wines from the region at its all-year Wine Bar;

    An outdoor grill event in high season, the Chef's Brasero; and

    Other one-off events.

    Should you have any questions or special requests, please contact Château Hôtel Grand Barrail either:

    by telephone: +33 (0)5.57.55.37.00

    by e-mail: contact@grand-barrail.com

    by post: to the above address.


    2. HOTEL RESERVATION: TERMS AND RATES

    Consumers may reserve a hotel service at Château Hôtel Grand Barrail by e-mail or telephone using the contact details given above.

    They may also book Château Hôtel Grand Barrail services through a platform or a reselling provider.


    2.1. Reservations Procedures and Policies

    Check-in is from 3:00 PM, and check-out is before 12:00 PM. In the event of early or late check-in, or late check-out, Consumers must inform the Front Desk as soon as possible. Staff will do their utmost to accommodate Consumers without this constituting an obligation on the part of Château Hôtel Grand Barrail.

    Any late check-out may give rise to the following surcharges:

  • late check-out until 16:00: €40 extra charge;

  • departure after 16:00: additional night's charge.

    If you leave early due to force majeure, Château Hôtel Grand Barrail will charge you 100% of the remaining stay.

    All non-refundable and non-cancellable bookings are subject to full payment of your stay at Château Hôtel Grand Barrail.

    All flexible bookings at Château Hôtel Grand Barrail are only subject to a pre-authorisation fee of €1.


    2.2. Rates

    Room rates are per night and may include or exclude breakfast. However, the following are included: Wi-Fi, access to the wellness facilities, fitness room and outdoor swimming pool.

    Rates may fluctuate depending on the hotel's occupancy rate, the size of the facilities or the room’s location. The room categories are as follows:

    Superior Room: from €235 to €495

    Deluxe Room: from €269 to €567

    Château Executive Room: from €296 to €684

    Vineyard Executive Room: from €296 to €653

    Duplex Suite: from €354 to €745

    Junior Suite: from €388 to €816

    Royal Suite: from €696 to €1,200

    These rates are quoted as an indication —the rate specified at the time of booking prevailing.

    A tourist tax (base 2025) of €4.58 per person (adult) per overnight stay (over 18 yo) will be added.

    Rates for the main services offered in addition to the room reservation:

    Complimentary wellness facilities (hammam, sauna, whirlpool bath, etc.), fitness room, and outdoor swimming pool (in season) are free.

    Extra cot: all children aged three (3) years or under stay free of charge. No charge will be added for a cot.Extra beds for children are available upon request and free of charge.

    Extra bed (up to 17 years): €50 per night.

    As this service may not be available at the last minute, Consumers must inform Château Hôtel Grand Barrail of this additional request at the latest booking time.

    If the Customers fail to do so, Château Hôtel Grand Barrail cannot be held liable for any negative consequences (cancellation, prejudice, etc.).

    Pet: our four-legged friends are allowed on request for a supplement of €20 per night ;

    Transportation to/from Bordeaux airport, train station or city: available on request at an additional cost which will be communicated to you when you book;

    Outdoor car park CCTV available;

    Electric car charging station: rates vary depending on the GreenSpot application;

    Electric bike rental: €20 / 4 hours or €40 / 8 hours; ;

    Laundry service: please refer to the price list available in your room.


    3.Facility RESERVATION: TERMS AND RATES

    All Sothys spa treatments provided at the Spa du Grand Barrail are designed by Sothys to promote well-being and relaxation. They are neither therapeutic nor medical.

    All spa treatments are intended for both men and women and can be performed in a single or double cabin, depending on availability. The duration specified for each treatment corresponds to the actual duration of the treatment.

    Consumers can directly book a treatment at the Spa du Grand Barrail using the following means:

    by e-mail at spa@grandbarrail.com

    by telephone at +33 (0)5.57.55.37.09

    They can also book through the service Treatwell platform on our website (https://grand-barrail.com/fr/SPA.html).

    Spa Access:

  • Sothys face and body spa treatments are available to all by prior arrangement.

  • For hotel residents, free access to the spa's wellness facilities (whirlpool bath, hammam, sauna, sensory showers, relaxation areas, fitness room, etc.). Children aged 6 to 16 staying at the hotel must be accompanied by an adult and are welcome from 10:30 to 17:30. Limited access of two (2) hours is offered to non-residents when booking a spa treatment by Sothys.

  • The spa's wellness facilities (whirlpool bath, steam room, sauna, sensory showers, relaxation areas, fitness room, etc.) are also available to outside customers, subject to reservation, and for an hourly rate of €40 / 2 hours and €60 / 4 hours per person.


    • Opening Hours:

    Our spa is open every day in high season, from 1 June to 30 September, from 9:00 to 20:00 and on Fridays from 9:00 to 21:00.

    In low season, it is open daily from 1 October to 31 May. It is open Monday through Friday from 10:00 to 20:00 and Saturdays and Sundays from 9:00 to 20:00.

    The fitness room is available free of charge to hotel residents and at an hourly rate to guests from outside the hotel.

    Access to the heated outdoor swimming pool for hotel residents from May to October and from 9:00 to 21:00. Children under 16 must be accompanied by an adult at the pool.


    3.1. Spa Arrival and Cancellation Policy

    To get the most out of your Sothys spa treatment, you must arrive 15 minutes before the scheduled start time. Late arrival will not result in an extension of the treatment.

    Bathrobes are provided in rooms for hotel guests. For our external customers, lockers, bathrobes, and slippers are available. Bath sheets are available in the spa. These items must be returned before your departure.

    Any cancellation or change to a treatment must be notified 12 hours before the treatment begins to spa@grandbarrail.com or by telephone at +33 (0)5.57.55.37.09.

    Any no-shows or cancellations after this deadline will result in the total cost of the treatment being charged (using the credit card number registered when the treatment was booked).

    In the case of a subscription or gift voucher, the cost of the treatment will be passed on.


    3.2. Pricing

    The rates applicable for spa stays or treatments at Château Hôtel Grand Barrail are specified in the Spa by Sothys brochure (https://grandbarrail-2024.devalias.com/en/spa-wellness.html) (to be modified).


    3.3. Liability

    Certain services may be incompatible with the Consumer's specific state of health and/or require adaptation.

    Château Hôtel Grand Barrail is bound by an obligation of care and advice. Nevertheless, it may not be required to pay compensation for any damage resulting from the provision of care without adaptation or despite a contraindication if this damage is due to a lack of information or incorrect information regarding the Consumer's health.


    3.4. Subscriptions

    Access to the Spa du Grand Barrail is also available on a subscription basis.

    Packages of 10 tickets and three (3) month subscriptions are non-refundable.

    ACCESS Card

    10 two (2)-hour access to the spa's wellness facilities (with no contractual time limit).

    Price: €270


    PRIVILEGE Card

  • Three (3) month subscription;

  • Unlimited access to the spa's wellness facilities;

  • Choice of 30-minute treatment for the Consumer or as a gift with the purchase of the card;

  • A Sothys Discovery Pack is offered with the purchase of the card;

  • Subscription automatically renewed with 350 € of purchases (Sothys spa treatments and products);

    • % discount on treatments and products at the Spa du Grand Barrail;

  • 10% discount at the Restaurant du Grand Barrail.

    • Price: €250


    Gift Vouchers

    Gift vouchers are available for purchase from our website: www.grand-barrail.com


    4. CATERING: BOOKING AND RATES

    Restaurant du Grand Barrail

    Breakfast Buffet: Served daily in the Grand Salon to hotel residents from 7:30 to 10:30. Rates: €27 / adult and €15 / child aged 5 to 12. Breakfast is free for children under 5.

    Bistronomic Lunch: Served daily from 12:15 to 13:45. Reservations recommended. Prices: (link to Petit Barrail menu)

    Gourmet Dinner: Served daily from 19:30 to 21:45. Reservations required. Prices: (link to gastronomic menu).

    Children's Menu: Served daily from 12:15 to 14:00 and from 19:30 to 22:00. Prices: (link to children's menu)

    Wine Bar: Open in high season, Thursday, Friday and Saturday evenings from 17:00 to 22:00. Prices: (link to Wine Bar card)

    Room Service: Breakfast service is available daily from 7:30 to 10:30, and snack, main course and dessert service is available daily from 12:00 to 22:00. Prices: (link to Room Service menu)

    Snack Bar: Open daily from 14:00 to 17:00. Prices: (link to Sur le Pouce menu)

    Picnic Basket: Available in high season, by reservation only. Prices: (link to Picnic Basket menu)


    5. GIFT VOUCHERS: BOOKING TERMS AND PRICES

    5.1. Principle

    Château Hôtel Grand Barrail offers gift vouchers for overnight stays, wellness, and gastronomy.

    These gift vouchers can be ordered online by the Consumers on the Château Hôtel Grand Barrail website, by e-mail at contact@grand-barrail.com or by telephone at +33 (0)5.57.55.37.00 or directly at Château Hôtel Grand Barrail.

    Gift vouchers can be used for any type of service within our establishment. Consumers select the gift voucher they wish from the available offers. All gift vouchers are valid for 365 days from the date of purchase.

    Gift tokens work on the same principle as gift vouchers. Every €1 paid into a kitty equals €1 in gift vouchers. There are no fees for collecting the funds. The gift voucher recipient can select their chosen service(s). The minimum value of the gift voucher is €30. Gift vouchers are valid for 365 days from the date of purchase.

    Unless otherwise stipulated by Château Hôtel Grand Barrail on the order form, the following rules apply:

  • Gift vouchers can be used throughout the year. A supplement of €100 is required for use in July and August.

  • Gift vouchers are valid 365 days from the date of purchase (as confirmed by e-mail).

  • Gift vouchers are non-refundable (subject to the legal cooling-off period of 14 days from the issue date).


    5.2 Pricing

    For gift vouchers, the price of each voucher can be consulted at https://www.grand-barrail.com/fr/gift-card.html (to be modified)

    Please note that the rates listed are the minimum charges for gift vouchers. Consumers are informed that these rates may increase if they wish to modify the offered services (for example, room upgrades).

    Consumers determine the value of the gift vouchers they wish to offer, which have a minimum value of €30.


    6. Other information

    6.1. Other Services

    For services that are not specified or for which the price is not stated in these GTCS (e.g., room reservation or privatisation), it is necessary to contact Château Hôtel Grand Barrail directly to obtain a specific quote.


    6.2. Damage and Theft

    Any damage or theft committed on Château Hôtel Grand Barrail's premises, particularly regarding the furniture provided in the rooms or the theft of items contained in the spa welcome kit, will be billed at a flat rate of €120. If the damage or theft exceeds the fixed amount,

    Château Hôtel Grand Barrail reserves the right to invoice the actual cost incurred.


    6.3. Accepted Payment Methods

  • Cards (Visa, Eurocard, Mastercard, American Express);

  • Cash (€500 notes are not accepted). Cash payments are limited to €1,000 per day per French Consumer. Cash payments are limited to €15,000 per day per foreign


    • 6.4. GDS Codes

  • Amadeus: LX BODCGB

  • Galileo / Apollo: LX 20984

  • Sword: LX 035025

  • WorldSpan: LX BODGB


    6.5. Personal Data

    For any information, request to exercise your rights or complaint under the GDPR, we invite you to consult our Privacy Policy (available at the following link: (add link)


    6.6. Insurance

    Château Hôtel Grand Barrail has taken out civil liability insurance with a solvent organisation in France.


    Certification 5*****

    Issuing Body: Atout France


    7. MEDIATION

    If you have a complaint, please contact the Consumer Department (contact@grand-barrail.com).

    If, within 60 days of sending your complaint to the above address, you consider that the action taken in response to your complaint is not satisfactory, you may refer the matter to the Tourism and Travel Ombudsman (MTV in French) for hotels, which can be accessed via this link: www.mtv.travel or by post: Médiation Tourisme et Voyage, BP 80 303 75 823, Paris Cedex 17.

    You may refer your complaint to the Ombudsman within 12 months of it being sent.


    8. OPPOSITION TO TELEPHONE CANVASSING

    According to article L.223-1 of the French Consumer Code, Consumers who do not wish to be the subject of commercial canvassing by telephone may, free of charge, register on a telephone canvassing opposition list. This list can be accessed via the following site: www.bloctel.gouv.fr.

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